Frequently asked questions

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IMPORTANT: Event Postponed
 

Following the increase in restrictions across Greater Sydney, the Blue Mountains, Central Coast, Wollongong and Shellharbour introduced from 4pm, Wednesday 23 June, we have made the difficult decision to postpone the Western Sydney Marathon, which was scheduled to take place this Sunday.

Ensuring the health and well-being of our athletes, volunteers, partners, community, and staff is our primary concern. We believe this is the most appropriate decision as we all work to help reduce the risk of COVID-19 community transmission.

Next Steps
We will be working with our event partners and suppliers to identify a new date to host the Western Sydney Marathon. We hope to announce this soon.

All registered participants will be emailed updates as they come to hand.

We want to thank you for your understanding as we work through this process.This is not a decision we have taken lightly and we hope to see you return to the Western Sydney Marathon soon.

What happens to my registration now you have postponed

As we have now been unable to run on the planned date for two years in a row, we have made the decision to issue refunds of the race entry fee to all participants, and when we do have a date for the event to run, we will start fresh on registrations.

Why?
Data ages very quickly these days. Many people change contact details, move house, and credit cards expire / get cancelled. To avoid carrying some participants over another year if we are not able to find a suitable 2021 date, we felt best to start the refund process.

How?
Refunds will be processed back to the original method of payment, and when yours is processed, you will receive a confirmation from the Register Now booking system. Please note that this is a manual process, and there's a chance your friends / family members may receive theirs before you. We expect the initial processing to be complete by Friday 16 July, 2021.

Not all refunds will be made in the initial process. If the card you used to make payment has since expired, or if you paid via Paypal more than 12 months ago, there are some additional steps required, and we will e-mail you directly to complete these steps. We aim to be in touch before Friday 23 July for these cases.

For cases where you have cancelled the card used to make the payment before the expiry date, and you receive a confirmation from Register Now, but not the funds to a new account, you will need to contact your financial institution with those confirmation details as they will likely have the funds held. 

Race entry fee only?
As per the terms and conditions, we are only able to refund the race entry fee to you. Booking Fees / Card surcharges and any optional items are unable to be refunded. We are not charging any additional admin fees, so the full race entry fee you paid will be what is refunded. When we do have a new date, all who were registered for this year will receive a discount code to reduce the entry cost.

Complimentary / Transferred entries
If you received a complimentary entry, or had been transferred from a previous year, we will honour your entry at our next event in the same race category.

When?

All things going well, you should receive the funds within 72 hours of the confirmation being received. If after a week you have not received, contact us on westernsydneymarathon@sport.nsw.gov.au

What about the merchandise I ordered?
Versus Merch are the manufacturer of these items, and your payments were made directly with them. If your order was in the first pre-order batch (before May 30), your item had already been manufactured prior to the planned event date, so you should have already received your item. If your order was made after the first pre-order, as your item had not been manufactured yet, you should have received a refund. Unfortunately items manufactured and sent cannot be refunded. Versus Merch can be contacted at info@versusmerch.com.

When will you have a new date?
We are continuing to work on this with the venue and stakeholders. At this stage, we do not have an answer. When we do, we will contact all registrants with the information.

Questions?
Send us an e-mail to westernsydneymarathon@sport.nsw.gov.au