Frequently asked questions
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Following the increase in restrictions across Greater Sydney, the Blue Mountains, Central Coast, Wollongong and Shellharbour introduced from 4pm, Wednesday 23 June, we made the difficult decision to postpone the Western Sydney Marathon, which was scheduled to take place Sunday 27 June.
Ensuring the health and well-being of our athletes, volunteers, partners, community, and staff is our primary concern. We believe this is the most appropriate decision as we all work to help reduce the risk of COVID-19 community transmission.
We had hoped to just postpone the event and slot into a new date, however with the restrictions continuing for a number of months this has yet to be possible, and given we are now heading into the Summer months, and still have restrictions in place, the most likely outcome will be to begin planning for the 2022 event in the Winter.
Once we have a confirmed date and information we will let you know.
What happens to my registration now?
As we have now been unable to run on the planned date for two years in a row, we made the decision to issue refunds of the race entry fee or a transfer to the next event to all participants, and will start fresh on registrations when we can next run. Thanks to your prompt responses to these requests, this process has now been completed.
Data ages very quickly these days. Many people change contact details, move house, and credit cards expire / get cancelled. To avoid carrying some participants over another year if we are not able to find a suitable 2021 date, we felt best to start the refund process.
Refunds were processed back to the original method of payment where possible. This was done in mid July and you would have received a confirmation from Register Now.
Not all refunds were able to be completed in the initial process. If the card used to make payment had expired, or if you paid via Paypal more than 12 months ago, additional steps were required, and for those people we contacted directly via e-mail with options for a bank transfer.
This process was completed in September. If you did not reply to the multiple e-mails sent requesting information by the end of August deadline, we are now only able to offer you a transfer to when we can next run. You will need to contact us directly to arrange. No further refunds are possible.
Race entry fee only?
As per the terms and conditions, we were only able to refund the race entry fee to you. Booking Fees / Card surcharges and any optional items are unable to be refunded. We are not charging any additional admin fees, so the full race entry fee you paid will be what is refunded.
Complimentary / Transferred entries
If you received a complimentary entry, or had been transferred from a previous year, we will honour your entry at our next event in the same race category.
What about the merchandise I ordered?
Versus Merch were the manufacturer of these items, and your payments were made directly with them. If your order was in the first pre-order batch (before May 30), your item had already been manufactured prior to the planned event date, so you should have received your item. If your order was made after the first pre-order, as your item had not been manufactured yet, you should have received a refund. Unfortunately items manufactured and sent cannot be refunded. Versus Merch can be contacted at firstname.lastname@example.org - include your order number in any communcation with them.
When will you have a new date?
We are continuing to work on this with the venue and stakeholders. At this stage, we do not have an answer. When we do, we will contact all registrants with the information.
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